Can Body Language Save Our Healthcare System? It Sure Looks Like It.

Healthcare professionals are experiencing unprecedented changes, causing stress for patients and staff.  Technology is severing the doctor-patient connection, leading to lawsuits and failing practices.  The cost of medical malpractice is well over $55 billion a year.  Is there a way to slow the tsunami of lawsuits?  Is there a way to “re-connect” doctor and patient?  Staff and patient?  Doctor and staff?

Its looking more and more like body language is the antidote.  That’s due to a plethora of studies on malpractice cases proving the importance of the doctor’s bond with patients.  The key is knowing how to bond with patients.  In a nutshell, it’s just good old bedside manner.  

I grew up in a healthcare family.  My father is a retired physician and was Chief of Staff at Oak Ridge Hospital.  During his career he was a general practitioner, a surgeon, and in his late 30’s began a radiology practice.  So, I’ve seen and was taught, the doctor’s side of using bedside manner and body language.  That was the initial spark that fueled my interest in human behavior.

I grew up in a healthcare family.  My father is a retired physician and was Chief of Staff at Oak Ridge Hospital.  During his career he was a general practitioner, a surgeon, and in his late 30’s began a radiology practice.  So, I’ve seen and was taught, the doctor’s side of using bedside manner and body language.  That was the initial spark that fueled my interest in human behavior.

When I was 7 I wanted to be a doctor.  My family lived in a small town in Kentucky.  I watched in awe as my father calmed frightened mothers, quietened crying babies, and befriended patients.  He made them feel they were the only people in the world while talking with them.  He would soothe and comfort the dying and their families with what looked and sounded like effortless little talks.  He would tell me all about bedside manner, what worked, what didn’t, and why.

“Connecting is simple.  The person you’re talking to is probably scared to death.  Something is wrong, That’s why they’re seeing you.  As their doctor your job is not to fix them.  Your job is to heal them.  You can’t treat people like sick cattle or a broken tractor.  You must respect them.”

In 1993 there was a study called the “instantaneous Impressions” study.  It proved those first few seconds a person sees you, a decision is made about how they will feel about you now, as well as long term.  My father figured that out long before there were any studies.  “Make sure you have a pleasant look and demeanor before you speak to a patient” he’d say.

Since then my study of human behavior has been a virtual blueprint on how to create and maintain doctor-patient relationships.  For example, does the person/patient believe what the doctor is saying?  Is the person/patient telling the truth?  Is the person/patient leaving out part of the information asked about?  Does the person/patient like or dislike the doctor?  Trust the doctor?  Trust the doctor’s judgment?  Is the person/patient there for reasons other than what they say they are?

What nonverbal cues can doctors use to let patients know they’re not just listening, but listening to and thinking about every-single-word?  Should the doctor touch the patient?  If so, where?  For how long?  How often?  What are those critical secrets and keys?

What can doctors can say to help create that bond?  The key here is to “match” the voice tone and speak in a similar manner as the patient.  Dr. Milton Erikson is the first to really “deep dive” into these studies.  

Everyone speaks and communicates in a unique way.  Yet each person’s style falls into one of three categories.  Visual, Auditory, or Kinesthetic.  If you’re a doctor, try this.  As you talk with the patient for a few minutes listen for these words and phrases:  Visual “I see what you’re saying” “It looks good to me”.  Words that relate to seeing.  Then there’s Audible “I hear you” “That sounds interesting”  Those words relate to hearing.  The third is Kinesthetic “That feels right to me” “It may be rough at first, but it will go smoothly later on…” “She’s not warm and fuzzy” Those are about feel and touch.

Once you decide what category the patient speaks from, you speak from that same category.  Match that category and speak with their tone of voice.  If they’re a bit scared and their voice tone is a little high, start up there with them.  “Match” them.  As you converse over the next 2 or 3 minutes, begin lowering your tone towards normal, and they will follow.  

The same goes if they sound down and depressive.  Start down there with them.  Match them.  Then slowly begin working them back up to normal.  You’ll be surprised how well this works.

There are so many things doctors can do to create and maintain that important, connective bond.  Next time we’ll break down some of the big ones. See Scott’s Keynote Speech details about how to fix this problem here: Body Language & Your Bedside Manner.

Body Language: Are You Seeing What You Think You’re Seeing?

Quite often when observing someone’s body language you’ll be under the impression you’re seeing something specific. Something you’ve read about, heard about, or been taught.

Guess what? Things aren’t always what they seem to be. Especially when it comes to decoding body language. This video will show you what to look for and why, when making decisions about what you’re seeing.

Body Language of A Con

(It’s Not What You Think It Is)

Body Language of a Con. Dr. Milton Erickson was the first to really lean into the study of human behavior as it relates to the interactions that create what he coined “Matching and Mirroring”. If you’ll observe best friends, family members, and even people who really admire each other but are just meeting for the first time, you’ll notice they will match and mirror each other.

A Potent Technique

This is a technique you can use not only when looking for the body language of a con and in meetings you can use it at home as well. The con man, grifter, confidence man, confidence woman use this technique from the moment you get near them. It makes you feel more relaxed and less wary around them. Especially when your money, property, or deal is involved.

Learn about matching and mirroring and keep an eye out for someone using to soon when talking to you. Especially someone you don’t know.

Can You Spot A Fake Smile?

Can you spot a fake smile? How often has someone smiled at you and you accepted it as genuine? And on the other hand you felt something just wasn’t right?

It wasn’t that they were lying to you, but it just didn’t feel right. Here are some cues and tells that will let you know if the smile is real or fake. Can you spot a fake smile? If not, you will be able to 2 minutes from now…

5 Reasons You Should Choose Scott Rouse as Your Keynote Speaker

As a human behavior analyst and Body Language Expert, Scott Rouse holds multiple certificates in advanced interrogation training and has been trained along side the FBI, Secret Service, U.S. Military Intelligence, and the Department of Defense.

Scott’s Speaking Page: CLICK HERE

His extensive training, education, and practice of nonverbal communication has made him an expert and consultant to law enforcement as well as Fortune 100 companies, CEO’s, attorneys, executives, and entertainers. Scott is also a multi Grammy Nominated Producer and TEDx Speaker.

Your Body Language Superpower

Your Body Language Superpower. Body Language as a “Power” is cool to have. And like most people, you’ve always imagined what it would be like to have a real Superpower.

Today, I’ve got some great news for you. YOU ALREADY HAVE ONE. You may or may not be aware of it. If you’re not…

Do You Look Like A Liar?

Do you look like a liar? Some people may think so and you may not even know it. Why is that? Why do some people look like they’re lying when in reality they’re telling the truth? I get asked that all the time. And in this video I tell you why and what to do to help you look more like you’re being honest when you’re actually BEING honest.

5 Things Body Language Says About You

Here are 5 things body language says about you. Out of my list these are the top 5. In fact it’s thehub I guess you’d say of what happens when someone’s body language tries to let you know what they’re really thinking. These 5 focus mainly on the face, mouth and eyes, but will get to other parts of the body in other videos. But for now, try to use what you learn from this video this week at work, school, at home or in a social situation. You’ll see all of these most likely.

The Investor’s Facial Expressions (What should they be?)

Most people are under the impression an investor’s facial expression can tell them everything they need to know about what the investor is thinking. 

The correct information on that is especially crucial during the Investor Pitch.  However, 95% of the entrepreneurs who pitch their idea, business, or product get it wrong.  EVERY TIME.  Here’s what you really need to know.

The Holy Grail Of Lie Spotting?

About 90% of the time, the first question I’m asked after I’ve given a talk on body language or deception detection, is “How can you tell when someone is lying?”.  That seems to be the Holy Grail of body language.  However, no one has ever asked me the most powerful question they should want the answer to if they think someone may be lying. 

This question has the answer that could tell you so much more about the person, what’s really going on, and what’s gonna happen next.  What’s the question?  Here it is:

“How can you tell WHY someone is lying?”.  That’s what you really want to know.  The answer will explain why the meeting was rushed, came out of the blue, has someone in it you didn’t expect, has a much better offer than you expected, or maybe a worse offer than you expected.  Knowing that answer will tell you so many things.

Let’s say you’re in a meeting.  You’ve got a feeling the head of the other company is lying about something specific.  You’re not positive that she’s lying, but your gut feeling tells you something just isn’t right.

As you look for the cues, tells, and mistakes, they may make while being dishonest, you need to ask yourself “WHY is she lying?  What would she gain from lying about this?  Could there something in the market we aren’t aware of that effects our company?

THOSE are the things you really want to know.  What if you saw 5 cues in a rowthat told you the CEO of that other company is lying.  Let’s say you’re sure they are being dishonest.  Now let’s say you call them on it.  You say “With all due respect, Samantha, those figures are wrong and your company never owned I.P. that would allow you to do that.”

Guess what? Samantha will say “You know… you’re right about that.”  As she shuffles through some papers with a poorly-faked confused look.  “These stats and figures are from something entirely different.  So give me a just minute to get the correct papers in order.  I’ll be right back.”

Scott-Rouse-Holy-Grail-Of-Lies

Now she’s left the room.  Consulting with who knows who, and you’re team is back at square 1.  So what should you do in a case similar to this one?  Wait.  See if there are more things she lies about.  See where she’s headed with the meeting.  Listen very carefully to the details of what and how she makes statements.  What is she asking you about in an almost nonchalant manner that could give her some information she may need?

Does the topic you’re meeting about seem important, or is this a recon-mission for the other company?  Let nothing just slip by in passing.  THAT is where the important information will be hiding for you to discover.