Body Language Survival Guide For Healthcare: Today’s healthcare professionals are experiencing changes like never before, causing stress for patients and staff, not to mention confusion in the OR. The RN is the front line for all of it. So it’s important they stay inspired and motivated to help everyone involved, not just the patients. I’ll share the body language keys to spotting conflict between patients and staff long before it begins. I’ll explain in detail how to instantly mend and shore up the leaks and cracks caused by misunderstandings. Participants will leave with an upbeat and positive attitude along with a “Body Language Toolkit” filled with body language tools they can use immediately, and share easily, to help motivate and inspire others on their staff as well.
Using examples from my own experience as well as relevant case studies, I explain how to use specific body language techniques and strategies to give you a communication advantage in the hospital and healthcare arenas. The process involves five steps:
The process involves five steps:
1. Learning to observe the situation properly. The key to decoding body language is identifying the reflection of comfort or discomfort. (Not tough for today’s RN.) Focusing on micro-expressions >is your first step to finding answers and solidifying relationships.
2. Exchange the bad info for valid info. Most of the information about body language the average person has collected and uses everyday is incorrect. Here, you get rid of that bad information and you replace it with valid, researched, and science based, facts.
3. Spotting frustration cues very early. Identifying the first of frustration and solving the “problem” before things escalate, will prove your leadership skills and intuition to be invaluable.
4. Learn to communicate more effectively.Baselining the person will help you decide if there has been a decision made, if the person actually understands what you are talking about, or if they trust/mistrust you. You’ll learn the keys to communicating more effectively while at the same time, inspiring trust and confidence.
5. Adding tools to your Body Language Toolkit. This step provides a plethora body language tools you can use immediately, at work, home, or out in the wild. Tools that will help you know if you got a complete answer, or if someone did what they said they would do, and how to put anyone at ease without saying a word.
Any nurse or other healthcare professional that wants a better understanding of what body language cues to watch for during examinations, medical procedures, processes before-during-and-after surgery, negotiations, social engagements, and even the hiring process.
I train professionals to observe and make decisions about the body language cues they see time and time again, in meetings and patient/doctor interactions. I equip them with tools, that if used properly, will:
1- help them spot the specific facial cues that tell them the other person (doctor, patient or other staff member) is in disagreement before they say a word.
2- help them know how to ask a question to get a complete and correct answer.
3- help build and reinforce doctor relationships and partnerships.
4- help them decide whether or not they are wasting their time attempting to communicate with a patient, doctor, or staff member.
This presentation can be delivered as a Talk, Workshop, or Half Day Seminar. The presentation can range from 60–120 minutes, depending on your needs. The ideal presentation length is 1 hour.
- Audience members will learn to spot the subtle cues of between patients and staff members that prove to be the beginnings of confusion and frustration.
- Audience members will learn to spot the subtleties of hidden communications between staff members as well as those on the opposing side of a meeting or negotiation.
- Audience members will learn to spot the subtleties of descension and mistrust among patients as well as staff members.
- Audience members will be equipped with an array of body language tools they can use immediately and share freely and easily with their staff.
I am a behavior analyst and body language expert, and hold multiple certificates in advanced interrogation training and have been trained alongside the FBI, Secret Service, U.S. Military Intelligence, and the Department of Defense.
My extensive training, education, and practice of nonverbal communication has made me an expert and consultant to law enforcement as well as successful CEO’s, attorneys, executives, financial advisors, and entertainers.
I teach Continuing Legal Education courses on Body Language for the Tennessee Bar Association.
I speak, teach, and lecture on Body Language at Vanderbilt University, Owen Graduate School of Business Management, Belmont University, Lipscomb University, The University of Tennessee.
I am the lead Body Language and Interrogation trainer at iCenter, where I train Law Enforcement, Military, Private Investigators, Lawyers, and Mediators.
In the last 5 years I have spoken to and trained Fortune 100 Companies from Microsoft and Coca-Cola to McDonald’s.
I have appeared on ABC and FOX. As well, I have also been on numerous syndicated and local radio shows, as well as major rated podcasts.
At the Nashville Entrepreneur Center I was Entrepreneur In Residence and Mentor from 2011-2017. I taught Body Language and Investor Pitching to Entrepreneurs and Startups, as well as up and coming CEO’s. My training method “How To Create An Investable Pitch” combined with Body Language, Nonverbal Communication, and Persuasion techniques has helped Entrepreneurs all over the world raise over $120M.